Frequently Asked Questions | Flosse

Frequently asked questions about Flosse ethnic wear. Get answers on shipping, returns, payments, Flosse Wallet, and more. Shop with confidence!

How do I place an order?

Browse our collection, select your favorite products, choose size and color, add to cart, proceed to checkout, enter delivery details, and complete payment. You will receive order confirmation via email and WhatsApp.

How long will delivery take?

Metro cities receive orders within 3 to 5 business days. Other cities and towns receive within 5 to 7 business days. Remote areas may take 7 to 10 business days.

Made to order products require additional time as they are specially crafted for you. Delivery for these items may take longer than standard products.

ย What is your return policy?

You can return products within 7 days from delivery date. Products must be unused, unwashed, with original tags intact. Contact us first for return approval. Customer bears return shipping costs except for damaged or wrong products. All refunds go to Flosse Wallet only.

ย Can I cancel my order?

Yes, you can cancel before order is dispatched from our warehouse. Contact us immediately atsupport@flosse.in, WhatsApp, or call +91 9990005636. Made to order products cannot be cancelled once production starts. No cancellation charges apply.

What is Flosse Wallet?

Flosse Wallet is your personal balance with us. All refunds from returns and cancellations are credited to this wallet. You can use it for any future purchase on our website or at our 20+ stores across India. Wallet balance never expires.

How can I track my order?

Once your order is dispatched, you will receive tracking link via email and WhatsApp. You can also track your order from "Track Order" link in footer of our website or check "My Orders" section in your Flosse account.

How do I choose the right size?

Refer to our detailed size chart available on each product page. Measure yourself accurately and match with our size guide. If you need help, contact our support team via email or WhatsApp for size guidance.

Do you have physical stores?

Yes, we have 20+ franchise stores across India. Visit "Store Locator" on our website to find the nearest Flosse store. You can use your Flosse Wallet at physical stores too.

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